One mailbox takes everything, and one thing keeps it in order: the subject line. Pick the row below that fits, and it writes itself.
The address
Write in English or Vietnamese. We read both.
What is it about?
I am stuck in a room
Try the support page first. It covers the rooms people ask about most, and it answers sooner than we can.
Read supportSomething is broken
Tell us what broke, where it happened, and which device you are on — those three answer most of it.
Report a bugCoins or a purchase
Refunds are the store’s to give, not ours — but write to us if you paid for something that never arrived.
Write about a purchaseMy data
What is collected, and how to have it removed, is set out clause by clause in the privacy policy.
Ask about my dataSomething else
Press, business, or anything that fits none of the above.
Write to us